Contact
Contact & Scheduling for Clay County
Two ways to reach us, one straightforward process — tell us the model and the symptom,
and we bring the likely parts on the first visit.
Reach Sub-Zero Fleming Island by phone at (904) 892-7163 during Monday–Friday, 8:00 am–6:00 pm, or
book through our external online scheduling page anytime. We cover Fleming Island, Pace Island,
Eagle Harbor, and the Orange Park riverfront in Clay County, and we clear gated-community access
before the visit.
For Sub-Zero repair across Fleming Island, Pace Island and the Orange Park riverfront, call (904) 892-7163 or Book online.
Up front
How to reach the shop
By phone
Call (904) 892-7163 during phone hours,
Monday–Friday, 8:00 am–6:00 pm. You will reach the shop directly — no dispatch center two counties
away — and we can talk through the symptom before you book.
Online
Prefer to book on your own schedule? Use our external online scheduling page through the
Set Up Service button. There is no custom on-site booking
form; the link routes you to the scheduling tool.
Where we go
We serve Fleming Island 32003 and Orange Park 32073, including Pace Island,
Eagle Harbor, the Doctors Lake waterfront, and the Club Continental and River Road riverfront.
One call, one tech, straight answers.
Coverage
Service area at a glance
Licensed & Insured. Locally owned independent repair service — not affiliated with or approved by Sub-Zero Group, Inc. Product names are trademarks of their respective holders.
Questions
Scheduling questions
What should I have ready when I call or book?
The model number helps most — it is on the tag behind the kick grille or inside the door frame. Add a one-line symptom (warm fridge, no ice, water on the floor, blank panel) and your address with any gate or community instructions. With those three things we can bring the likely parts on the first visit instead of a second trip.
Do you take same-day calls?
We schedule Clay County visits within the week and move a fully warm or dead unit up the list. We are not a 24-hour operation, but a Sub-Zero that has stopped cooling gets weighed for the soonest available slot. Say so when you book — "the cabinet is warm now" changes how we sequence the day.
How do you handle gated communities like Pace Island?
We arrange gate or guard access at booking, so the tech reaches your kitchen rather than waiting at the entrance. Pass along the community access instructions when you schedule, along with the model and symptom, and the visit runs on time.
Get on this week's route
Tell us the model and the symptom, and we'll bring the likely parts on the first visit —
Fleming Island to the Orange Park riverfront.
(904) 892-7163 — Monday–Friday, 8:00 am–6:00 pm